Professional Support
Service hours - Mon-Fri,09 -17CET
Response time incidents
- 8h - critical
- best effort - major
- best effort - minor
Support channel - Ticket
Pricing
Included on all Cloud Packages !
Organization Support
Service hours - Mon-Fri,09 -17CET
Response time incidents
- 6h - critical
- 12h - major
- 48h - minor
Support channel
- Ticket, Email, Phone
On-boarding workshop
2h Included workshop
Pricing
The price for the "Organization Support" is 480€ / month.
Premier Support
Service hours - Mon-Fri,09 -17CET
Response time incidents
- 6h - critical
- 12h - major
- 48h - minor
Scheduled standby and upgrade assistance
Priority development and escalation
Support of custom developed plugins
Support of custom developed themes
Support channel
- Ticket, Email, Phone
Remote login/remote hands
On-boarding workshop
- 4h Included workshop
Pricing
The price for the "Organization Support" is 980€ / month.
Included With Every Plan
- Professional Support Included on all Cloud Packages !
