Select your Maintenance and Support package

Service hours - Mon-Fri,09 -17CET

Response time incidents
- 8h - critical
- best effort - major
- best effort - minor

Support channel - Ticket

Pricing

Included on all Cloud Packages !

Service hours - Mon-Fri,09 -17CET

Response time incidents
- 6h - critical
- 12h - major
- 48h - minor

Support channel
- Ticket, Email, Phone

On-boarding workshop
2h Included workshop

Pricing

The price for the "Organization Support" is 480€ / month.

Service hours - Mon-Fri,09 -17CET

Response time incidents
- 6h - critical
- 12h - major
- 48h - minor
Scheduled standby and upgrade assistance
Priority development and escalation
Support of custom developed plugins
Support of custom developed themes

Support channel
- Ticket, Email, Phone

Remote login/remote hands

On-boarding workshop
- 4h Included workshop

Pricing

The price for the "Organization Support" is 980€ / month.