Maintenance and Support - Premier Support
Service hours - Mon-Fri,09 -17CET
Response time incidents
- 6h - critical
- 12h - major
- 48h - minor
Scheduled standby and upgrade assistance
Priority development and escalation
Support of custom developed plugins
Support of custom developed themes
Support channel
- Ticket, Email, Phone
Remote login/remote hands
On-boarding workshop
- 4h Included workshop
Pricing
The price for the "Organization Support" is 980€ / month.
